Shipping Information

1. Order Processing and Shipping

Orders are usually shipped within 3–5 business days after payment is confirmed.

Please note that our products are handmade by artisans, so shipping times may vary depending on production and stock levels. Thank you for your understanding.

(Excludes weekends, public holidays, and the New Year holiday period.)

Once your order ships, we will send you a shipping confirmation email with a tracking number.

 

2. Domestic Shipping (Within Japan)

Shipping is included in the listed price. We cover the shipping cost, so no additional fee will be charged.

 

3. International Shipping

We currently ship to the countries and regions listed below. Whether import duties or other charges apply after purchase depends on your delivery destination.

• Carriers: FedEx, DHL, or Japan Post, depending on the destination
• Shipping cost: Automatically calculated at checkout based on the destination country/region and the weight of your order
• Free international shipping: Orders of US $300 or more qualify for free international shipping
• Available destinations: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam, and more
  

4. Important Information on Customs and Taxes

For orders shipped to the EU and UK, import VAT, customs duties, and any carrier handling fees are not collected at checkout. Instead, the carrier will contact you before or at the time of delivery, and payment will be required to receive your package.

For all other destinations, applicable customs duties, import taxes, and clearance fees are calculated and included at checkout, so you should not need to pay anything extra to the carrier after your purchase.

The amount and timing of these import charges may vary depending on the destination country/region and the carrier's policies.

 

5. Shipping Notes

Delivery Address

Please make sure the address you enter at checkout (including postal code, country, and phone number) is accurate and complete. If a package is delayed or returned due to an incorrect address, the cost of reshipping may be charged to the customer.

P.O. Boxes

Due to carrier restrictions, we are unable to ship internationally to P.O. Boxes. Please provide a physical street address.

Refused Deliveries and Extended Absences

If a package is returned to us because delivery was refused or because the recipient could not be reached for an extended period, we may take the following steps:

• Issue a refund minus the cost of shipping both ways and any handling fees
• Charge a separate fee to cover the cost of reshipping

Import charges collected at checkout are non-refundable in principle. For EU and UK orders, any import charges paid to the carrier after purchase are handled by the carrier and local authorities, and we are unable to issue refunds for these amounts. Please note that international return shipping and related fees can be costly.