Returns and Warranty

▼Regarding Returns

This product is manufactured under strict quality control. However, if any of the initial defects listed below occur, we will provide an exchange or refund within 7 days from the date of purchase.
Please note that we cannot accept returns or exchanges for customer-initiated reasons, such as "the color was different from what I expected."

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you wish to return an item or require support, please contact us at "support@hitari-hdw.com". We will usually reply within 3 business days.

▼Eligible Initial Defects

Obvious defects such as dirt, scratches, or damage upon arrival of the product, missing accessories (including cases where the order content differs), or a state where use is difficult.

▼Cases Not Covered by Warranty

Please note that the following cases are not covered by the warranty:
• More than 7 days have passed since the purchase date
• The product purchase date cannot be confirmed by a receipt, invoice, delivery note, etc.
• The product was damaged by means other than normal use
• The product was purchased through unofficial sales channels, such as resold or transferred items
• Damage or deterioration due to customer's negligence in use or storage
• Damage due to incorrect care methods (e.g., use of detergent or dryer)
*This warranty applies to purchases and use within Japan only